Customer Service ExecutiveJuice Recruitment is delighted to be supporting our client in the search for a Customer Service Executive to join their growing team.

This is a fantastic opportunity for someone with a strong background in customer service who is confident managing key accounts, responding efficiently to queries, and maintaining high levels of service at all times.

The Role

The successful candidate will be responsible for delivering outstanding service to a range of accounts, ensuring all customer needs are met with professionalism, accuracy, and urgency. This is a varied, fast-paced role that requires excellent organisational skills, attention to detail, and a proactive approach.

Key Responsibilities

Managing incoming orders and acknowledging them
Responding to customer queries and requests, aiming for resolution
Maintaining accurate and up-to-date documentation for each customer account
Providing updates on order status and expected lead times
Proactively communicating with customers regarding any delays or issues
Handling customer complaints and coordinating investigations and timely responses
Sending regular reports on open orders, stock levels, and back orders
Offering alternative solutions or products where applicable
Ensuring all emails are acknowledged
Scheduling and leading regular account reviews with customers
Keeping CRM systems updated with all customer interactions

The Ideal Candidate

Juice Recruitment is looking for someone who brings:

Previous customer service experience in an office-based setting
Excellent communication and interpersonal skills
Strong time management and the ability to prioritise under pressure
High attention to detail and a commitment to accuracy
A proactive, problem-solving attitude
Flexibility to adapt to change and support team priorities
Confidence working both independently and collaboratively

This is an exciting opportunity for a motivated individual to join a supportive team and play a key part in delivering exceptional service.